These Terms of Service ("Terms") govern your access to and use of BozzApp (the "Service"), a field-service management platform provided via web browser and the BozzApp Android/iOS app. By creating an account or using the Service, you agree to these Terms.
BozzApp helps field-service businesses manage clients, job cards, quotes, invoices, team members and related records. BozzApp is a record-keeping and management tool — it does not process, hold, or transmit payments between you and your clients. Any payment a client makes to you (cash, EFT, PayShap, card via Yoco, or otherwise) happens directly between you and your client, entirely outside the Service; BozzApp only lets you record that a payment occurred.
The person who creates a BozzApp account ("Account Owner") may invite team members (Manager, Job Card User, Finance User, Field Worker) to access the account under their own login. The Account Owner is responsible for the conduct of any team member they invite, and for keeping their own login credentials secure. You must provide accurate information when creating an account.
BozzApp offers Free, Base and Premium plans, priced by monthly job-card volume, billed either monthly or annually (with a discount for annual billing). Paid plans are processed via PayFast. Subscription fees are billed in advance and are non-refundable except where required by law. If a renewal payment is not received by the due date, the account may be restricted from creating new records until payment is made; existing data is never deleted or hidden as a result of a lapsed payment. Prices may change with reasonable notice.
You retain ownership of all client, job, quote and invoice data you enter into the Service. Under South Africa's Protection of Personal Information Act (POPIA), you are the Responsible Party for that data and BozzApp acts as your Operator — you are responsible for having a lawful basis to hold your clients' and team members' personal information, and BozzApp will take reasonable technical measures to keep it secure. See our Privacy Policy for the full detail. If you delete a client record, associated job cards, quotes, invoices and any attached files are permanently deleted from BozzApp's systems as part of that action; archiving a record does not delete anything and can be reversed.
BozzApp includes AI-generated content: the Training Q&A, the Troubleshooting Assistant chatbot, device identification from photos, and auto-generated quizzes. AI answers may be incorrect and are not a substitute for official manuals, manufacturer instructions, or a qualified professional's judgement — especially for safety-critical work (electrical, working at heights, confined spaces, gas, and similar). Always verify AI-generated guidance against the source document before acting on it. A manual the AI finds and downloads online is provided as a convenience and has not been independently verified as current or officially endorsed by its manufacturer. Use of AI features is entirely at your own risk; BozzApp is not liable for loss arising from reliance on AI-generated content.
The Service integrates with third parties including Firebase (hosting, authentication, database, file storage), PayFast (subscription billing), Anthropic and OpenAI (the AI features described in section 5), and EskomSePush (load shedding information, provided "as is" and for informational purposes only — schedules can change with little notice and BozzApp does not guarantee their accuracy). Your use of those third parties' own services is subject to their respective terms.
The Service is provided "as is". To the maximum extent permitted by law, BozzApp is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including disputes between you and your clients, or losses arising from a third-party payment method, service outage, AI-generated content, or inaccurate load shedding information.
You may stop using the Service and close your account at any time. BozzApp may suspend or terminate accounts that breach these Terms or engage in unlawful conduct.
BozzApp may update these Terms from time to time. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa.
Questions about these Terms can be sent to antonmenne@gmail.com or via WhatsApp at +27 64 430 9599.